Q5. Mr. Samuel D’Costa is the HR executive at Evergreen Solutions Pvt. Ltd. He found that the performance of the marketing team has been decreasing over the past four months. Suggest measures that he can take up to improve the team performance of the marketing team.
Ans.
The main aim of performance management is to improve performance. This becomes the responsibility of the manager as a coach and support employees in their activities to develop their knowledge and skills. The need for coaching may arise from formal or informal performance reviews, but opportunities for coaching will emerge during the normal day-to-day activities.
Every time a manager assigns a new task to an employee, a coaching opportunity is created to help the individual learn any new skills or techniques that are needed to get the job done. Every time a manager provides an individual with feedback after a task has been completed, there is an opportunity to help that individual do better next time.
Coaching as part of the normal process of management consists of:
o Making employees aware of their performance.
o Making sure that employees are not only aware of what is expected from them, but also understand what they need to know to be able to complete the task adequately. This gives managers an opportunity to provide guidance at the outset, as guidance at a later stage may be seen as interference.
o Using appropriate situations to promote learning
o Encouraging people to take up higher-level issues and helping them identify how they would tackle them.
Ans.
The main aim of performance management is to improve performance. This becomes the responsibility of the manager as a coach and support employees in their activities to develop their knowledge and skills. The need for coaching may arise from formal or informal performance reviews, but opportunities for coaching will emerge during the normal day-to-day activities.
Every time a manager assigns a new task to an employee, a coaching opportunity is created to help the individual learn any new skills or techniques that are needed to get the job done. Every time a manager provides an individual with feedback after a task has been completed, there is an opportunity to help that individual do better next time.
Coaching as part of the normal process of management consists of:
o Making employees aware of their performance.
o Making sure that employees are not only aware of what is expected from them, but also understand what they need to know to be able to complete the task adequately. This gives managers an opportunity to provide guidance at the outset, as guidance at a later stage may be seen as interference.
o Using appropriate situations to promote learning
o Encouraging people to take up higher-level issues and helping them identify how they would tackle them.
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